Communication in the workplace is not that different from communication at home. However, you are more likely to encounter individuals who are different from you, and being respectful of each person is more important than ever for effective communication.
Estimated completion time (hours): 0.8
Objectives
By the end of this course, you will be able to do the following:
- Understand how to communicate across cultures
- Understand how to communicate across generations
- Describe how to establish rapport
- List ways to communicate effectively in a group
- Describe how to address mistakes and difficult issues
- Understand how to offer a sincere apology
Describe how to deal with a defensive person
Learning Path
- Supervisor Skills
Estimated Time (Hrs): 0.8
Language: English