While some customers may know right away what they would like from a business, others do not know which products or services they are interested in. In this course, you will discover how to ask questions to identify customer needs and what you can do to successfully meet those needs.
Estimated completion time (hours): 1.0
Objectives
By the end of this course, you will be able to do the following:
- Convey to customers your interest in their wants and needs
- Identify customer needs
- Ask open-ended and closed questions
- Meet customer needs
- Explain ways to improve your listening skills
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Describe how to make appropriate recommendations
Estimated Time (Hrs): 1
Language: English