If you are not accustomed to working with customers who are different from you, you may not be sure how to interact with them. In this course, you will learn guidelines for working with customers from different cultures.
Estimated completion time (hours): 0.8
Objectives
By the end of this course, you will be able to do the following:
- Define diversity
- Define culture
- List strategies to better serve diverse customers
- Describe ways to overcome language barriers
Estimated Time (Hrs): 0.8
Language: English