A Six Sigma project often requires a large amount of time from many people, and can be quite costly to the organization. The define portion of the DMAIC continuous improvement model provides the information and tools necessary to identify the issue causing decreased customer satisfaction, and to ensure the project will be a value-added activity.
Estimated completion time (hours): 1.2
Objectives
By the end of this course, you will be able to do the following:
- Define components of processes
- Define process boundaries
- Describe the difference between internal and external customers
- Define process owner
- Define process stakeholder
- List some means of identifying customers
- Identify means for collecting customer data
- Six Sigma Green Belt
Estimated Time (Hrs): 1.2
Language: English