In this course, you will find out why conflict occurs. You will learn how to identify the differences between positive and negative conflict as well as the common strategies for handling a conflict. You will also discover the six steps involved in successful collaboration. Finally, you will find out what you can do to help resolve group conflict.
Estimated completion time (hours): 1.4Objectives
By the end of this course, you will be able to do the following:
- List the reasons why conflicts occur
- Describe the differences between positive and negative conflict
- Identify negative behavior
- List the effects of negative conflict
- Decide if and when to address conflict
- Understand the importance of listening in conflict resolution
- Implement conflict resolution strategies
- Engage in successful collaboration
- Describe what you can do to help resolve conflict
Learning Paths
- Supervisor Skills
Estimated Time (Hrs): 1.4
Language: English