STR-1002 Coping with On-the-Job Stress

Employees who provide customer service are often affected by stress due to the nature of their work. In this module, you’ll learn what you can do to better cope with on-the-job stress.

Estimated completion time (hours): 0.9

Objectives
By the end of this course, you will be able to do the following:

• Define stress and burnout
  
• Explain the difference between good stress and bad stress
• List the effects of stress on your body
• List the signs of stress
• Explain ways to manage on-the-job stress
• Describe how you can combat stress at home

Learning Paths

• Supervisor Skills
• Onboarding