Effectively managing conflict requires good communication skills.
Estimated completion time (hours): 1.8
Objectives
By the end of this course, you will be able to do the following:
- Describe the importance of communication skills
- List the common types of listening
- Define empathetic listening
- Describe the guidelines for empathetic listening
- Describe the process of empathetic listening
- Describe the mirroring technique of feedback
- Define “I” statement
Learning Paths
- QA Technician 1
- QA Technician 2
- Supervisor Skills
Estimated Time (Hrs): 1.8
Language: English