Conflict is natural and happens all the time. Effectively managing conflict is important for everyone in an organization.
Estimated completion time (hours): 2.3
Objectives
By the end of this course, you will be able to do the following:
- List the Thomas-Kilmann styles of conflict management
- Discuss the positives and negatives of different conflict management styles
- Define positional bargaining
- Discuss the collaborative approach to conflict management
- Discuss the Interest-Based Relational approach to conflict management
- Describe the questions you should ask yourself to facilitate a win/win conflict resolution
Learning Paths
- QA Technician 1
- QA Technician 2
- Supervisor Skills
Estimated Time (Hrs): 2.3
Language: English