Conflict is inevitable and not all conflict is bad. Understanding conflict is important for everyone.
Estimated completion time (hours): 2.0
Learning Objectives
- Give examples of conflict
- List the three views of conflict
- List the origins of conflict
- Define positive conflict
- List the indicators of positive conflict
- Define negative conflict
- List the indicators of negative conflict
Estimated Time (Hrs): 2
Language: English
Effectively managing conflict requires good communication skills.
Estimated completion time (hours): 1.8
Objectives
By the end of this course, you will be able to do the following:
- Describe the importance of communication skills
- List the common types of listening
- Define empathetic listening
- Describe the guidelines for empathetic listening
- Describe the process of empathetic listening
- Describe the mirroring technique of feedback
- Define “I” statement
Learning Paths
- QA Technician 1
- QA Technician 2
- Supervisor Skills
Estimated Time (Hrs): 1.8
Language: English
Conflict is natural and happens all the time. Effectively managing conflict is important for everyone in an organization.
Estimated completion time (hours): 2.3
Objectives
By the end of this course, you will be able to do the following:
- List the Thomas-Kilmann styles of conflict management
- Discuss the positives and negatives of different conflict management styles
- Define positional bargaining
- Discuss the collaborative approach to conflict management
- Discuss the Interest-Based Relational approach to conflict management
- Describe the questions you should ask yourself to facilitate a win/win conflict resolution
Learning Paths
- QA Technician 1
- QA Technician 2
- Supervisor Skills
Estimated Time (Hrs): 2.3
Language: English